ABOUT US
ABOUT US
The 7-Eleven® approach
The 7-Eleven® Global Solution Center (GSC) in Bangalore, India, will play a key role in 7-Eleven’s transformation process. It has been set-up with an objective to provide a full-service capability in India, encompassing product development, system integration, and various support functions.
We partner with our U.S. Store Support Centers in Irving, Texas and Enon, Ohio to develop solutions that support business operations at each of our retail stores.
The 7-Eleven® approach
The 7-Eleven® Global Solution Center (GSC) in Bangalore, India, will play a key role in 7-Eleven’s transformation process. It has been set-up with an objective to provide a full-service capability in India, encompassing product development, system integration, and various support functions.
We partner with our U.S. Store Support Centers in Irving, Texas and Enon, Ohio to develop solutions that support business operations at each of our retail stores.
Our vision
Be the first choice for convenience. Anytime. Anywhere.
Our mission
We collaborate with our stakeholders to meet their digital, technology and operational needs.
We make our employees’ day a little more awesome by giving them an environment to innovate, learn and perform their best.
Tech innovations by
7-Eleven GSC
We have migrated all our apps and business processes to the cloud and make use of AI/ML capabilities in both the US and India centers, to offer the best customer experience. Our entire work stack is hosted on the cloud, and we use a multi-cloud hybrid strategy and collaborate with several cloud service providers.
The ‘Retail in a box’ includes the following:
Tech innovations by
7-Eleven® GSC
We have migrated all our apps and business processes to the cloud and make use of AI/ML capabilities in both the US and India centers, to offer the best customer experience. Our entire work stack is hosted on the cloud, and we use a multi-cloud hybrid strategy and collaborate with several cloud service providers.
The ‘Retail in a box’ includes the following:
Digital experiences that our customers want
Digital experiences that our customers want
Delivery, loyalty, frictionless
payment, etc.
Store systems
Store systems
POS, inventory, ordering, etc.
Store support
Store support
Business analytics, merchandising, accounting, etc.
Restaurant software
Restaurant software
Kitchen prep, account.
Here are some of the analytics use cases at 7-Eleven®:
Ordering AI:
Ordering AI:
Use of algorithms that power our supply chain.
Scheduling AI framework:
Scheduling AI framework:
Using sales forecast to help determine the appropriate labour hours/scheduling needed
in the stores.
Personalisation:
Personalisation:
Multiple ML models built in-house to help us develop personalised offers for the customers in the 7Now App.
Our Leadership
“One of our Leadership Principles is Customer Obsession. I am dedicated to leading the GSC and following our mission to act as a trusted resource for 7-Eleven®, providing capability and dedicated expertise to deliver high-quality, innovative services.”
“One of our Leadership Principles is Customer Obsession. I am dedicated to leading the GSC and following our mission to act as a trusted resource for 7-Eleven®, providing capability and dedicated expertise to deliver high-quality, innovative services.”
At 7-Eleven Global Solution Center (7-Eleven GSC–The Global Capability Centre of 7-Eleven in India), Malahar leads the strategy and operations for the center. Malahar has a strong track record of building and scaling Global Capability Center (GCCs) for various organizations, including Ecolab, PFS, and others.
Malahar Pinnelli
VP & Country Leader
At 7-Eleven Global Solution Center (7-Eleven GSC–The Global Capability Centre of 7-Eleven in India), Malahar leads the strategy and operations for the center. Malahar has a strong track record of building and scaling Global Capability Center (GCCs) for various organizations, including Ecolab, PFS, and others.